Loyalty

 

Loyalty program «Novostar League»

 
 
Over the years, the Novostar Hotels chain has acquired not just a circle of regular visitors, but reliable friends. We thank you for your choice and appreciate everyone who has re-entrusted us with your stay.

Especially for you, we have developed a loyalty program "Novostar League", the entry into which will make your stay in our hotels even more comfortable and enjoyable.

 
 
 
We look forward to meeting you,
 Novostar Hotels' Team
 
 

We offer you to get acquainted with the loyalty program  «Novostar League»

 
 
The status of regular guest is assigned to the third visit to the hotels of the network. For each repeated visit the hotel expresses its gratitude to the client in the form of a compliment. It is important to bear in mind that the hotel reserves the right to choose a compliment from the options offered, based on the possibilities of the hotel at the time of arrival of guests.

  •  Bronze status (3 and 4 visit);
  •  Silver status (5 and 6 visit); 
  •  Gold status (7, 8, 9 visits);

For guests, participants of the loyalty program with the status of Bronze, Silver or Gold hotel offers a compliment in the form of a plate of fruits or sweets, wine, Souvenirs, the upgrade to the next room category, free photo session, 1 SPA treatments, or other fruits and wine. It is important to take into account that the hotel reserves the right to choose the compliment from the proposed options, based on the possibilities of the hotel at the time of arrival of guests.

  •  Platinum status (10 visits and following): regular card entitling to the following free services - provided this is possible on the dates of stay - at all hotels of the chain: early check-in / late check-out / room upgrade / champagne on the day of arrival
 
 

How to send a request to receive the loyalty card and confirm the history? 

 
 
In order to send a request to join the "Novostar League", you must contact us via the feedback form or by sending an email to booking@novostar-hotels.com
 
In the feedback form / letter it is necessary to specify:
 
1) Name and Surname, date of birth;
 
2) Names of hotels Novostar, which you have already visited, and the dates of your visits to these hotels;
 
3) Tour operators through whom your reservations were made. Please correlate each of your visits with a specific tour operator, it will facilitate the placement service procedure of information search and confirmation of your status;
 
4) Dates of the expected visit to the hotels of Novostar network in 2018. 
 
* Your request may take 48 hours to 7 business days to process. 
 

How to inform the hotel accommodation service about the visit, if you already have a member card "League Novostar"?

 
 
Please use the feedback form or e-mail address again booking@novostar-hotels.com at least 48 hours prior to your trip, please provide your booking details as well as your card number. 
 
Do not forget to show a card of a regular guest every time you visit Novostar hotels.
 
 

 

The terms and conditions of join to «Novostar League»:



Dear guests, we kindly ask you to carefully read the terms of compliment from the hotel for regular customers.

The card is issued for guests who have visited the Novostar hotel chain more than twice, attendance is recorded according to the following scheme (the issuance of cards is carried out upon visit to one of the hotels of the Novostar hotels in Tunisia from 01.05.2012):

  •  Registration of visits to hotels Novostar Khayam is conducted from the date of entry into the network of hotels Novostar-2016;
  •  Records of visits to the Novostar hotel Bel Azur is Premium since joining the hotel network Novostar - c 2016;
  •  Track visits to hotels Novostar Novostar Royal Azur and Sol Azur is conducted from the date of accommodation in the network Novostar - 2017;
  •  Visits to the Novostar hotel in the period from 2013 to 2015 are equivalent to one visit, regardless of the actual number of visits to the hotel Novostar Palmyra;
  •  Access to the hotel Club Novostar Le Colombes & Novostar Nahrawess Thalasso & WaterPark is from the date of entry into the chain Novostar - 2018;
  • Visits to the Novostar hotel in the period from 2013 to 2015 are equivalent to one visit, regardless of the actual number of visits to the hotel Novostar Palmyra;
  •  By issuing a regular guest card, the participant confirms his / her acceptance of these terms and conditions and all changes made to them by the hotels;
  •  By issuing a permanent guest card, you consent to the storage and processing of personal data in accordance with the policy of use of the site;
  •  To send an application for a card you need to go through the procedure of verification (registration) on the website novostar-hotels.com and follow the instructions received. The hotel is not responsible if the guest's status cannot be confirmed or previous visits are formatted or deleted and cannot be restored.

The terms of frequent guest cards hotel Novostar Hotels:

  •  The regular guest card is for persons over 18 years of age;
  •  The card is personal and can not be issued for more than 1 person;
  •  The card of the regular guest is issued at the rate of 1 card per 1 room;
  •  The card of the regular guest can be provided only after registration and confirmation of history of visits of the guest by booking service of hotel chain Novostar;
  •  The card is issued for the third visit, upon arrival of the guest at the hotel and subject to prior notification of the accommodation service;
  •  The card can not be transferred to third parties or re-issued to a new user. To take advantage of privileges only the owner of the card.

Conditions for the implementation of compliments:

  •  Implementation of the compliment is only possible if you inform (at least 48 hours before the date of arrival) accommodation service Novostar Hotels by sending an email to booking@novostar-hotels.com and presentation of the card of the regular guest to one of the Russian-speaking staff Novostar Hotels on the day of arrival, at the reception of the hotel.
  •  The hotel reserves the right to unilaterally change the rules of the program or suspend the program.
  •  The hotel reserves the right to choose a compliment for each repeated visit.
  •  Compliments from the hotel are not summed up and are provided at the rate of 1 compliment per room, regardless of the availability of the card for each of the guests in the room.
  •  The hotel does not provide advance information about the compliment selected for the guest.
  •  The hotel is not responsible for the inability to provide a compliment in case of force majeure circumstances, the hotel does not provide monetary compensation instead of provided or not provided, due to the inability to provide a compliment.


All issues, requests, claims must be submitted individually to contact@novostar-hotels.com